Refund policy

LaptopPrime — Return & After-Sales Policy

30-Day Return Policy

We offer a 30-day worry-free return policy. You may request a return within 30 days after receiving your item.

  • Items must be in the same condition as received;
  • Items must be properly packaged to prevent damage during shipping;
  • Return shipping cost is the customer’s responsibility.

6-Month Warranty

All Phonevs laptop chargers and adapters come with a 6-month warranty from the date of purchase.

  • Covers manufacturing defects and failures under normal use;
  • To claim warranty, contact us at: Service@LaptopPrime.com;
  • Warranty does not cover damage caused by misuse, modification, or improper handling.

How to Initiate a Return

Please contact us at Service@LaptopPrime.com with your order number.

Return Address:
Aolin Qinghua District 3, Wujiang District,
Suzhou City, Jiangsu Province, China, 215200

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us immediately.
We will provide a free replacement.

Exchange Policy

  1. Return the original item;
  2. You may place a new order for the item you need.

EU 14-Day Cooling-Off Period

EU customers have the right to cancel or return the order within 14 days of delivery without giving any reason.

  • Item must remain in the same condition as received;
  • Return shipping cost is the customer’s responsibility.

Refund Policy

  • Refunds will be processed within 2 business days after receiving and inspecting the returned item;
  • Refunds will be issued to the original payment method;
  • Banks or credit card institutions may require additional processing time;
  • If you do not receive your refund within 5 business days after approval, please email us at Service@LaptopPrime.com.

Frequently Asked Questions (FAQ)

1. How long is the return period?
30-day return period, plus a 6-month product warranty.

2. What are the conditions for returns?
Items must remain in original condition, properly packaged; return shipping is paid by the customer.

3. How do I request a return?
Email Service@LaptopPrime.com with your order number.

4. What if my item is defective or incorrect?
Contact us immediately; we offer a free replacement.

5. Can I exchange for a different model?
Return the original item, then place a new order for the desired model.

6. Is there a cooling-off period for EU orders?
Yes, EU customers enjoy a 14-day unconditional return right.

7. How long does a refund take?
Refunds are processed in 2 business days; banks may need extra time.

8. How can I contact Phonevs after-sales support?
Email us anytime at Service@LaptopPrime.com.